Refund Policy

30-day money-back guarantee

This policy is issued by Ship Refund — our legal business name, which we also trade under. If you are not satisfied with a purchase, you can ask for a full refund within 30 days of your order date. Refunds are handled by our payment provider and Merchant of Record, Paddle. To request a refund, visit paddle.net and look up your order, or contact our support team and we will help.

Fixed Pro plan ($199/month)

• Fixed Pro is a monthly subscription that renews automatically.
• You can cancel at any time. After you cancel, you keep access until the end of the billing period you have already paid for, and you will not be charged again.
• Any Fixed Pro payment can be refunded in full if you ask within 30 days of that payment.

Performance plan (20% contingency)

• Scanning your invoices is free. There is no upfront charge.
• We bill 20% only on carrier credits that have posted to your FedEx or UPS statement and been matched to our claim reference codes.
• You can end the Performance service at any time. Fees for credits that had already posted before you cancelled remain payable.
• If a credit we billed for is later reversed by the carrier, or you believe a fee was charged by mistake, ask for a refund within 30 days of the charge and we will refund the matching fee.

Carrier refunds

Refunds of shipping charges themselves are issued by FedEx or UPS as credits on your carrier invoice. Ship Refund never holds those funds.